Last updated: 09.09.2026.
This policy applies to purchases made by consumers — natural persons purchasing goods outside their business activity — in accordance with the Consumer Protection Act of the Republic of Serbia. Buyers purchasing as a legal entity or entrepreneur (B2B orders) are not consumers within the meaning of that Act; for such orders, return and complaint terms are agreed individually with the Seller.
As a consumer, you have the right to withdraw from a distance contract within 14 days of the day the goods are delivered to you (or the last item, in case of a multi-item order delivered separately), without stating a reason and without any cost other than the direct cost of returning the goods (see section 4). To exercise this right, notify us before the deadline expires by an unambiguous statement — by email to office@elektronika.co.rs, by phone +381 61 2845940, or by post — using, for example, the withdrawal statement template below.
To: AUTOMATIZACIJA-INVERTER ELEKTRONIKA, office@elektronika.co.rs, +381 61 2845940
I hereby give notice that I withdraw from the contract for the sale of the following goods:
____________________________
Order number: __________ Ordered on: __________ Received on: __________
Consumer's name: __________________ Address: __________________________
Signature (if submitted on paper): __________ Date: __________
After withdrawing, you must send the goods back without undue delay and no later than 14 days from the day you notified us of the withdrawal. The direct cost of returning the goods is borne by the consumer, unless the goods are being returned because they are faulty or do not match what was ordered, in which case the Seller bears the cost. Returned goods should be undamaged, in their original packaging where reasonably possible, and complete (accessories, documentation, etc.) — this is not a precondition for withdrawal itself, but the consumer is liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature and characteristics.
Once we receive the returned goods, or proof that they have been sent back, we will refund the amount you paid — including the standard/lowest-cost delivery charge originally paid, where applicable — within 14 days, using the same payment method you used for the original transaction, unless you expressly agree to a different method (e.g. bank transfer to your account) that involves no extra cost to you. If payment was made in cash on delivery, the refund will be made by bank transfer to an account number you provide.
The right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalized (for example, a cable or module custom-cut/assembled to the buyer's specific request), nor to goods which, by their nature, cannot be returned after being unsealed for reasons of hygiene or similar, where applicable to the ordered item. Any such exception, if it applies to a specific product, will be clearly indicated on that product's page before you order.
Independently of the right of withdrawal, as a consumer you have the right to file a complaint if the delivered goods are not in conformity with the contract (e.g. defective, damaged in transit, or not matching the ordered specification), within the statutory period from the date of delivery prescribed by the Consumer Protection Act of the Republic of Serbia. To file a complaint, contact us at office@elektronika.co.rs or +381 61 2845940 with your order number, a description of the non-conformity and, where possible, photos; we will respond in writing within 8 days of receiving the complaint and resolve it within the statutory deadline, by repair, replacement, a price reduction, or a refund, at the consumer's choice within the limits provided by law.
Refunds are made to the bank account or payment method from which the original payment was made, or to another account you provide, at no additional cost to you — for reference, our business account number is 205-9001030781596-79.
AUTOMATIZACIJA-INVERTER ELEKTRONIKA, office@elektronika.co.rs, +381 61 2845940. Please always include your order number when contacting us about a return or complaint.
